#OFFICE 365 OUTLOOK TROUBLESHOOTING TOOL FOR MAC#
#OFFICE 365 OUTLOOK TROUBLESHOOTING TOOL INSTALL#
#OFFICE 365 OUTLOOK TROUBLESHOOTING TOOL DOWNLOAD#

You can select Search at the bottom of the page to generate this report.

Run a message trace and view delivery details of messages that were sent in the past weekīy default, message trace is set to search for all messages that were sent or received by your organization in the past 48 hours. Under Email troubleshooting, select Troubleshoot message delivery. Go to Admin > Service settings > Email, calendar, and contacts. If you're an Office 365 Small Business admin, do the following to find message trace: From there, you can search for a specific app. Select the app launcher icon in the upper-left corner, and select Admin.Īdmin appears only to Office 365 administrators.Ĭan't find the app that you're looking for? From the app launcher, select All apps to see an alphabetical list of the Office 365 apps that are available to you. Sign in through the appropriate link on Where to sign in to Office 365 for business by using your work or school account. If you're an Office 365 Midsize Business, Office 365 Business, or Office 365 Enterprise admin, you access and run the message trace tool through the Exchange admin center. Getting detailed information about a specific message lets you efficiently answer your user's questions, troubleshoot mail flow issues, validate policy changes, and prevent you from haviineeding to contact technical support for assistance. The message trace feature lets you follow messages as they pass through your Exchange Online service.

In such cases, users might wonder what occurred. Sometimes, an email message gets lost in transit, or it can take a lot longer than expected for delivery. Use message trace for in-depth email delivery troubleshooting - 15 minutes The following video provides a brief overview of the tools that are available to you.

#OFFICE 365 OUTLOOK TROUBLESHOOTING TOOL DOWNLOAD#

Let us fix your issue Download and run Microsoft Support and Recovery Assistant If Support and Recovery Assistant doesn't fix the issue, try these admin toolsĪs an Office 365 for business admin, you have access to several tools that can help you investigate why users are not receiving email. Users can typically download and run Support and Recovery Assistant without help from their Office 365 admin. After you sign in to the affected account, the app will check for issues.

#OFFICE 365 OUTLOOK TROUBLESHOOTING TOOL INSTALL#

However, you have to install the app on a PC.

#OFFICE 365 OUTLOOK TROUBLESHOOTING TOOL FOR MAC#

Notice that if you're experiencing issues that affect Outlook for Mac or are having mobile access issues, you can use the app to check your account settings. As a first step in troubleshooting email delivery problems for Office 365 for business, we recommend that you download and run Support and Recovery Assistant on the affected computer. Fortunately, the Microsoft Support and Recovery Assistant finds and helps you fix most issues that affect Outlook or Office 365. If a single user in your organization is having trouble receiving email, the cause could be a licensing issue, a profile problem, the wrong version of Outlook, or a mixture of other issues. Instructions: Sign in to Outlook on the web for business Run Support and Recovery Assistant to fix Outlook problems or account issues - 10 minutes Ask the user to sign in to Outlook on the web to verify that their Office 365 email account is working correctly. If a user is receiving email in their Outlook on the web mailbox but not on the email app that's installed on their computer, this could indicate that the issue is the user's computer or email app.

Use Outlook on the web to look for missing messages - 5 minutes

Have the affected user try the following methods before you move on to admin-specific tasks. If only one user reports having trouble receiving email, there might be a problem in their email account or their email app. Check whether there's a problem in Outlook or another email app Is something wrong with Outlook? Is the Office 365 service down? Is there a problem in the mail flow or spam filter settings? Or is the problem caused by something that's outside your control, such as that the sender is on a global block list? Fortunately, Office 365 provides powerful automated tools that can help you identify and fix a variety of problems. You might run through several troubleshooting scenarios in your mind. When users report that they aren't receiving email, it can be challenging to determine the cause.

Office 365 outlook troubleshooting tool